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Car Robots
Encore God Fire Convoy Recall Response From Hobbylink Japan
ExVee - Sunday, April 15, 2018


We recently brought you word that TakaraTomy had issued a voluntary recall for the just-released Encore God Fire Convoy reissue, citing errors on the packaging and in the programming of the electronics. Today, Hobbylink Japan has sent word out to customers that purchased the set from them, detailing the options that they will be making available to address the current situation. In the process, they've also verified that as far as they know, no replacement items are expected from TakaraTomy, though it's unlikely anyone thought a revised production run would have been coming. Keep reading to find out what HLJ is doing for its customers.


HLJ shared a notice on their help website, though it can only be viewed by customers who are signed in on their help desk, and seemingly only if they've actually purchased the set. Thanks to LoC Soundwave we have an image of the e-mail sent directly to customers, a copy of which you can see below. In short, HLJ is offering customers not satisfied with their purchase either a return for a full refund, including the cost of the return postage, or allowing customers to keep the set and opt for a 25% discount to be issued in the form of a refund. In either event, customers wishing to pursue these options need to contact HLJ customer support before April 27th. As of the time the e-mail was sent, HLJ had already ceased accepting further orders for God Fire Convoy.

It's little surprise HLJ is participating in the recall effort for the set, being located in Japan and having easy access to return the inventory to TakaraTomy. Retailers in other parts of the world may not find it quite so practical, and only time will tell how - or if - other shops choose to proceed.

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More Car Robots News
Youtuber Yukio, who pointed out some of the defects with his version of Encore God Fire Convoy in his previous video, has decided to keep his purchase instead of returning it and took upon himself to repair the poor quality stricken reissue. You can see his instructional video below.
A new posting on TakaraTomy's website announces that the company is beginning a recall of the recently released Encore God Fire Convoy reissue, offering to take back the set and refund customers for their purchase. The stated reason comes as a bit of a surprise, as it's not to do with any of the repeatedly discussed material or assembly issues, but rather a mistake in the electronics. The company cites an error in the sound chip programming, along with an error in the printed information in the packaging as the cause for the recall. Keep reading to find out more.
Thanks to YouTuber, Yukio. Those of you pondering the purchase of the Encore God Fire Convoy. Will want to watch this video. It demonstrates and verifies defects of the Encore God Fire Convoy that have been floating around the internet. Glad I didn't jump on this one. I'll stick with my original. Watch the in Japanese language video below that shows off most of the problems with this set.
Chinese Facebook group Tfcn posted a message earlier today stating that Car Robots Encore God Fire Convoy - the God Magnus/Fire Convoy two pack (AKA Robots In Disguise 2001's Ultra Magnus and Optimus Prime, forming Omega Prime) - would be recalled due to QC issues. Later in the day, however, they responded to the original post saying that they had been incorrect and no recall would occur. Keep reading to see both messages in the original Chinese as well as (mechanically translated) English.
Thanks to tagoal via Twitter, we've got some very nice photos tonight of the brand new Encore God Fire Convoy set. The first Car Robots reissue package has slightly deco-modified versions of Fire Convoy and God Magnus, and includes the giant sword with its polearm-style handle previously exclusive to a Toys R Us Japan clear giftset. This Encore release is in many respects the entire package, but it's certainly not going to come cheap! Keep reading to see the mirrored photos below.












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