Many thanks to Mastermind Creations and BigBadToyStore who are presently shipping out the OX U-01 Stellarus Prominon Knee Ratchet Replacements kits free of charge to customers. Note, you must contact the retailer where you bought yours, BBTS only supports those who bought the OX U-01 from them.
I have to say, this is head and shoulders above the service we get from a lot of companies as Mastermind Creations have proactively ensured fans who buy their products get fast support when something goes wrong. Mastermind Creations has also published a detailed video on how to repair your weak knee ratchets with the new replacement kits for Stellarus Prominion.
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