ToysRUs UK Enters Administration - Customers Advised To Spend Giftcards Now As Website Stops Selling Goods

BBC News reports that the UK branch of ToysRUs has entered administration due to an inability to find a buyer. While it's currently unknown if the stores will remain open or not, it seems only a matter of time as holders of TRU-UK gift cards and vouchers are being advised to spend them while they can. But if you want to, you'll have to do so in-store as the online retail aspect of TRU-UK has been closed To be clear, this is only for the United Kingdom, not the US or any other territory. Keep reading for details.
Toys "R" Us Limited ("the Company") – in Administration
Refunds and Exchanges

No exchanges for non-faulty items may be accepted and no refunds will be given.

If the item is faulty then the normal Company policy will be followed in accordance with your statutory rights.
Gift Cards

We are continuing to accept and redeem Gift Cards for purchases made, but please note that we will not be issuing Gift Cards.

No refunds can be given for the balance of the gift cards
Take Time To Pay Agreements

If you have recently settled your Time to Pay agreement and collected your goods, then you are no longer a creditor of the company and nofurther action is needed.

If you have recently settled your Time to Pay agreement and but not collected your goods, then you should collect your goods from store as soon as possible.

If you have not settled your Time to Pay agreement and not collected your goods then you will need to attend your local store by Sunday 11 March 2018 and either:

Pay the balance for the merchandise they have included in their Take Time to Pay Agreement. The price of the merchandise will be the price in store on the day the customer settles the Take Time to Pay Agreement less the deposit that they have already paid; or
Purchase alternative goods that exceed the value of their deposit.
No cash refunds will be issued in respect of deposits paid prior to the company entering Administration


Gold Card and R Baby Club

Loyalty cards and loyalty points will no longer be issued
Customer / creditor enquiries

A frequently asked questions document is available at – www.moorfieldscr.com/faq

If you have any further enquiries, then please contact the dedicated Support Centre, telephone number 0333 400 1230.

Arron Kendall and Simon Thomas of Moorfields Advisory Limited, 88 Wood Street, London, EC2V 7QF were appointed Joint Administrators on 28 February 2018. The Administrators now manage the affairs, business and property of the Company. The Administrators act as agents only and without personal liability.


It's unknown what impact, if any, this will have on other branches of TRU. Conceivably, as TRU-UK has apparently been operating at a loss for 7 out of the last 8 years per the BBC article, it could potentially be a net positive. Time will tell.

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