An e-mail has just gone out to Collector's Club members subscribed to the third figure subscription service detailing an issue discovered with G2 Starscream. A hinge piece has been installed incorrectly throughout the production run, leading to the toy not transforming normally. They warn that no exchanges for this defect will be possible based on limited inventory. Additionally they've noted that they are in the process of changing service providers, a move announced during their panel at Botcon. Read on for more details!
In the e-mail, quoted below, it's stated that Starscream's transformation will not be affected by the misassembly, but transforming will require some amount of force to be used. Unfortunately, based on subscribers' dealings with Nacelle which saw its own assembly issue, this statement may not be fully accurate and handling Starscream as suggested in the e-mail may cause the toy's wings to ultimately break off from the increased stress those parts weren't meant to take.
With their server move underway, they also warn not to make any changes to shipping or billing information at this time as it will not propagate to the new system once it goes live. Hopefully this process will be quick and uneventful, and most importantly fully complete before the next figure ships out so everyone's information can be up to date in time. This alert may also inadvertently reveal the identity of the fifth figure, since it stands to reason that this issue has been discovered only because Starscream is going through the packaging process prior to shipping. It's not a certainty, and given we're down to just Starscream and Krok from the revealed assortment, determining it as one or the other is hardly a shocking development. But either way we'll know for sure before very long!
This is going out to everyone who has ordered the TFSS 3.0. We hope that you are enjoying your first four figures but we need to take a minute to make you aware of a production issue with one of the two final figures, G2 Starscream.
We will try and take a long story and make it short here, but we want to give you all the info so you can understand the process better. Often times, for our exclusive toys we select molds that are not currently in production. So for those assembling the toys, they are often working on a mold that has not been seen in some time. Coupled with the fact that these are produced in VERY short runs, this allows for the possibility that minor glitches can occur in the assembly. Yes, there are checks and balances in place to avoid this. We get samples ahead of time. While every situation is unique, in the case of Nacelle and Starscream the samples we received were assembled 100% correctly. For the production versions, there was a minor issue however.
As you may be aware, the hinge piece that connects the wings to the body on the Seeker mold has a very small groove on the one side that allows for the wing to fold up in a smooth manner. If the tiny hinge piece is put on backwards, the wing has to fold up over a more defined right angle edge, without the small groove. To stress, this does NOT affect the ability of the toy to convert from robot to jet and back. It ONLY makes it a little more of a hard click as opposed to the smooth click as intended. Your Starscream still will convert to and from robot and will display great on your shelf! However IF you have any additional concerns, please contract our office before the final billing next week as we will NOT be able to do any exchanges on figures that have the hinges assembled incorrectly. Unfortunately, this was a wide spread error on both Nacelle (which also had reversed tail fins) and Starscream and we do not have the product to exchange.
We are in the middle of moving to a new server and provider (yea!) so I'll send out an email next week for you to update your account for those who have moved or need to change thier card number. Please do not use the old link as the data will not translate to the new code.
Thank you again and please know we make every effort to make sure you get the best exclusives possible!